Return & Exchange Policy
Your satisfaction is our top priority.
Overview
At ToplixStore, we aim to provide you with the best quality products and service. However, if you are not completely satisfied with your purchase, we’re here to help.
Return & Exchange Conditions
- ✔️ Returns or exchanges are accepted within 7 days of delivery.
- ✔️ The product must be unused, unwashed, and in original packaging.
- ✔️ Tags and labels must remain attached.
- ✔️ Items that are damaged or used will not be eligible for return.
Non-Returnable Items
For hygiene reasons, some products like innerwear or accessories cannot be returned unless they are defective or damaged.
How to Request a Return
To start your return or exchange process:
- 📧 Email us at toplixstore@gmail.com
- 📞 Or call us at 0312 0053657
- Include your order number and a short description of the issue.
Refunds
After we receive your returned item and inspect it, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days.
Exchange Option
Want a different size or color? No problem! Just let us know and we’ll arrange an easy exchange if the product is available.
Need Help?
Our support team is always ready to assist you.
📧 toplixstore@gmail.com
📞 0312 0053657